Thank you for shopping with Their Story Co. Below is an overview of our shipping process and delivery timelines.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

During peak periods, processing times may be slightly longer. If an item is temporarily out of stock, we will contact you with an estimated fulfillment timeline.

Pre-Order and Backordered Items

Some items may be available for pre-order or backorder if additional inventory is expected.

If your order includes a pre-order or backordered item, we will indicate this on the product page, during checkout, and/or in your order confirmation email. Any estimated fulfillment timeline will apply before the standard order processing and shipping timelines begin.

Once the item is available, our normal order processing timeline will apply. Orders are typically processed within 1–3 business days, excluding weekends and holidays, and shipped using USPS Ground Advantage.

If we are unable to fulfill a pre-order or backordered item, we will cancel the affected item or order and issue a full refund to your original payment method.

Shipping Method

We currently offer complimentary standard shipping. Our carriers generally deliver within 5-7 business days after the package has been accepted, though delivery times are estimates and are not guaranteed.

Shipping Rates

We offer free standard shipping on all orders, as shown at checkout. Applicable sales taxes will be calculated and displayed at checkout.

Shipping Destinations

We currently ship within the United States only.

Tracking and Delivery

Please allow up to 24–48 hours for tracking information to update after your shipping label is created.

Their Story Co. is not responsible for carrier delays, lost or stolen packages after delivery, or orders shipped to an incorrect address provided at checkout. If you experience an issue with your delivery, please contact us at customercare@theirstoryco.com, and we will do our best to assist.

Damaged Packages

If your order arrives damaged, please contact us at customercare@theirstoryco.com within 3 business days of delivery and include your order number and photos of the damaged packaging and product.

Questions

For shipping questions, please contact us at customercare@theirstoryco.com.