Overview

Welcome to Their Story Co. The terms “we,” “us,” and “our” refer to Their Story Co. These Terms of Service apply to your access to and use of our website, online store, products, content, features, and related services.

By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return Policy. If you do not agree to these Terms, please do not use our website or purchase from our store.

1. Eligibility and Account Information

By using our website, you represent that you are at least the age of majority in your state of residence or that you are using the website with the permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account information and for all activity under your account.

2. Our Products

Their Story Co. offers a curated selection of handbags and accessories from independent partner brands and artisans.

We make every effort to display our products as accurately as possible, including colors, materials, dimensions, and details. However, product appearance may vary slightly due to screen settings, photography, lighting, and the handmade or artisan nature of certain items.

Some products may be made by hand or in small batches. Natural variations in materials, stitching, embroidery, texture, color, or finish may occur and are part of the character of these products.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.

3. Orders

When you place an order, you are making an offer to purchase the items in your cart. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, errors in product or pricing information, inventory issues, or other circumstances.

Your order is not accepted until we confirm it. Once an order has been processed, we may not be able to accommodate cancellation or address-change requests.

Purchases made through our website are intended for personal use and not for commercial resale.

4. Pre-Orders, Backorders, and Product Availability

Some items may be available for pre-order or backorder if additional inventory is expected.

If an item is available for pre-order or backorder, we will indicate this on the product page, during checkout, and/or in your order confirmation email. Any estimated fulfillment timeline is provided as an estimate and may be subject to change due to supplier timing, shipping delays, inventory availability, or other factors outside our control.

Payment may be authorized or charged at checkout depending on the payment method, payment provider, and our payment settings. If we are unable to fulfill a pre-order or backordered item, we will cancel the affected item or order and issue a full refund to your original payment method.

We reserve the right to cancel any order or portion of an order due to inventory limitations, supplier delays, product unavailability, pricing or product information errors, suspected fraud, or other circumstances.

5. Pricing, Taxes, and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Prices do not include applicable sales taxes, which will be calculated at checkout. We reserve the right to update prices, discounts, and promotions at any time.

You agree to provide accurate payment and billing information. By submitting payment information, you represent that you are authorized to use the payment method provided.

6. Shipping and Delivery

We currently ship within the United States only.

Shipping timelines, methods, and related details are described in our Shipping Policy. Delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, incorrect addresses, high-volume shipping periods, or other events outside our control.

Once an order has been transferred to the carrier, risk of loss passes to the customer, subject to applicable law.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy.

To be eligible for a return, items must meet the conditions outlined in that policy, including being unworn, unused, undamaged, with tags attached, and in original packaging.

We reserve the right to refuse returns that do not comply with our Return Policy.

8. Intellectual Property

All content on our website, including text, images, graphics, logos, product photography, videos, page designs, and other materials, is owned by or licensed to Their Story Co. and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, publish, sell, or exploit any content from our website without our prior written permission.

The names, logos, and marks of our partner brands remain the property of their respective owners.

9. Third-Party Services and Links

Our website may include links to third-party websites, tools, payment processors, applications, or services. We are not responsible for the content, policies, practices, or services of third parties.

Your use of third-party services is at your own risk and may be subject to the terms and policies of those third parties.

10. Shopify

Our store is powered by Shopify, which helps us provide our online store and related services. Purchases made through our website are transactions between you and Their Story Co., not Shopify.

11. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Prohibited Uses

You agree not to use our website or services:

• For any unlawful purpose
• To violate any applicable laws or regulations
• To infringe upon our intellectual property rights or the rights of others
• To submit false, misleading, or fraudulent information
• To interfere with the security or operation of our website
• To transmit viruses, malware, or harmful code
• To scrape, copy, or extract website content without permission
• To harass, abuse, defame, or harm others
• To place orders for unauthorized commercial resale

We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.

13. User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, feedback, suggestions, or other content to us, you agree that we may use, reproduce, publish, edit, or share that content in connection with our business, marketing, website, and social media, subject to applicable law.

You agree that any content you submit will not violate the rights of any third party or contain unlawful, abusive, misleading, or harmful material.

14. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis, except as expressly stated by Their Story Co.

We do not guarantee that our website will be uninterrupted, secure, or error-free, or that all product information will always be complete, current, or free from errors.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by law, Their Story Co. and its owners, employees, partners, service providers, and affiliates will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.

Our total liability for any claim related to your purchase or use of our website will not exceed the amount you paid for the product or service giving rise to the claim, unless otherwise required by law.

16. Indemnification

You agree to indemnify and hold harmless Their Story Co. and its owners, employees, partners, service providers, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from your violation of these Terms, your misuse of our website, or your violation of any law or third-party rights.

17. Changes to These Terms

We may update or revise these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date, if applicable.

Your continued use of our website after any changes are posted means you accept the updated Terms.

18. Governing Law

These Terms of Service and any related disputes will be governed by the laws of the state where Their Story Co. is organized or headquartered, without regard to conflict of law principles.

19. Contact Information

Questions about these Terms of Service should be sent to customercare@theirstoryco.com.